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Avaya IP Office

Avaya IP Office

Overview

What is Avaya IP Office?

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other.…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Call park (9)
    8.1
    81%
  • Answering rules (9)
    7.9
    79%
  • Multi-level Interactive Voice Response (IVR) (8)
    6.5
    65%
  • High quality audio (9)
    6.5
    65%

Reviewer Pros & Cons

View all pros & cons
Verified User
Advisor in Professional Services
Financial Services Company, 11-50 employees
DM
Denise Maleno
Director of Accounting
Convergent Solutions Group (Telecommunications, 11-50 employees)

Video Reviews

3 videos

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Avaya IP Office Review | The unfiltered truth from a territory manager
03:17
Avaya IP Office Review from a Systems Engineer
03:17
Solutions Engineer's real take | Avaya IP Office Review
04:50
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Pricing

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Voice

$82

Cloud
per user/per month

Digital

$129

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6.5
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.1
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

6.7
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

5.8
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

6.1
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.6
Avg 8.2

Call Management

Customized phone system settings

6.4
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

6.8
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.5
Avg 7.5
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Product Details

What is Avaya IP Office?

The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.

Avaya IP Office Integrations

Avaya IP Office Competitors

Avaya IP Office Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Fathom are common alternatives for Avaya IP Office.

Reviewers rate Call park highest, with a score of 8.1.

The most common users of Avaya IP Office are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(24)

Attribute Ratings

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
September 10, 2023

Avaya IP Office Review

NB
Nathan Burgess
Territory Manager
AT&T (Telecommunications, 10,001+ employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.
Pros and Cons
  • So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.
  • So room for improvement would definitely be, probably, the mobile client is kind of glitchy sometimes, so definitely could be improved to make it a little more reliable.
Likelihood to Recommend
So I haven't had one where it's not appropriate at all unless somebody was going pure cloud. Obviously, this is not a cloud product, but from an on-premise solution like the IP office is, we've sold it to companies that have five users and we've sold it to customers that have thousands of users. So it's very expandable, adjustable to be it's hybrid, so it's IP and digital mix capabilities. So that's a strong suit.
June 27, 2023

Great all-in-one box for all your UC needs!

Verified User
Engineer in Sales
Telecommunications Company, 51-200 employees
Score 7 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.
Pros and Cons
  • Scale
  • All in one box
  • Nimble
  • Flexibility
  • Compact
  • API Integration
  • Speech analytics
  • Contact centre
  • Workforce Optimization
Likelihood to Recommend
Perfect for smb and midmarket clients that are looking for an on-prem solution. Any customer that has many Branch locations which needs feature rich capabilities and can share centralized management. Same time, branch offices which will need local survivability and trunking.
June 27, 2023

Avaya IP Office cost analysis

Verified User
Executive in Corporate
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Everyday communication for business processes.
Pros and Cons
  • Service reliability
  • Feature rich
  • IVR
  • Voicemail
  • API for integration with other platforms
  • More Endpoint choices
  • Cost options for small business
Likelihood to Recommend
Suited for General Business
June 27, 2023

Avaya IP Office from CALA perspective

Shawn Knight | TrustRadius Reviewer
Shawn Knight
Product Manager
Cable & Wireless Communications (Telecommunications, 1001-5000 employees)
Score 8 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
It is our lead product for on-premise communications for our small to medium-business market segment.
Pros and Cons
  • Reliable communications
  • Good feature set
  • Easy to deploy and support
  • It needs a true cloud offer for my region in CALA.
Likelihood to Recommend
It is well suited for small to medium businesses who are not yet ready to move to the cloud, but want a feature-rich, reliable, Unified Communications solution.
June 27, 2023

Why Avaya IP Office makes sense

KH
Kristina Hawthorne
Avaya Sr. Field Engineer
Entre Computer Solutions (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.
Pros and Cons
  • Feature set
  • Gradual migration
  • Maintenance
  • Customer Service
Likelihood to Recommend
I can't think of a time that Avaya IP Office is not well suited unless it's being implemented on an enterprise customer, where another platform would better fit.
June 27, 2023

Satisfaction

MH
Marcos Hayashi
IT Services and Governance Manager
Interplayers (Hospital & Health Care, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I am using the Avaya IP Office for our Contact Center and also Back Office. We are providing Contact Center Services for several end customers in Brazil. We have installed IP Office, ACCS, Experience Portal, and Voice Mail.
Pros and Cons
  • Flexible solution
  • Integration with CRM solutions
  • Flexible setups
  • Easy to build some particularly solutions
  • Video Solution don't have background when used in the web
  • Don't have locker for waiting room
Likelihood to Recommend
Highly customizable, easily to implement, and lots of partners to integrate.
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